15th February 2025
I bought a secondhand Kia Sportage from Lloyds Motors, South Lakes four months ago. It was sold with a guarantee.
The petrol gauge stopped working so I claimed through Lloyds and they booked me in and provided a courtesy car. I then received an email from Mechanical Breakdown & General Insurance Services Ltd (MB&G) saying my claim had been declined. It seems Lloyds outsource their guarantees to this company. A loose nut had been found in the sender unit. This was not a matter of wear and tear. I rang Lloyds and told them I was coming to see somebody senior straightaway. When I arrived I was ready for confrontation, but a charming lady Service Manager had seen me come into the showroom and immediately told me not to worry, they had agreed to honor the guarantee themselves and the work was done free of charge.
Generalisation can be dangerous but from my experience insurance companies have been the worst service sector I have had to deal with in my long life. They do have an appalling reputation.