Incident around 4;00 pm - Saturday - 22nd June 2019 - Ordnance Survey grid ref: SD 408 851
As I returned by the road from a short walk a chap approached from his Land Rover parked in the middle of the road with hazard lights flashing. A cyclist had hit a pothole and come to grief and he was in a bad way - my phone was needed to summon an ambulance. My 999 call was put on hold and it took over five minutes to get through. Our location was remote and not easy to describe and the lady operator seemed incapable of absorbing any information I and the L/Rover chap were giving her. We told her we were on Heights Lane out of High Newton but she couldn't find that village. I have just put it into Google Maps as search and it comes up straightaway - in the end I gave her the OS Grid reference - I think she went off to submit that to someone else. All in all it took about twenty five minutes for her to have sufficient information to direct an ambulance. We then waited for an hour for the ambulance, along with a couple who had also stopped to help. When we have the best mapping and coordinate system in the world why can't we use it more universally, and also employ ambulance coordinators who are familiar with mapping?
I said it took an hour for the ambulance to arrive. I have just checked my phone and see the initial 999 call was logged at 16:13 and it was 50 mins after when the ambulance arrived. The main point of my concern was the difficulty the operator had in confirming our location rather than the time taken by the ambulance.
|Red buoy location of incident. The lane is actually named as Heights Lane on the 1:25000 OS map|