Field and Trek blacklisted again

Back to Field and Trek again today to use the fifteen pound credit voucher I was fobbed of with in lieu of a refund for my map case.

I wanted some Sorbothane insoles for my boots. Field and Trek did not have my size. When I asked if they could get some the manager said "no". He told me they use an automatic stock control system and he has no authority to order anything for a customer.

My credit note is valid for eighteen months, but I reckon if I don't use it soon F & T will have gone out of business.

I did write to F & T on 14th February but so far have had no reply.

Field and Trek (thumbs down)

I've just been to Kendal to buy an Ortlieb map case. The last one came apart along the black sealing strip which is not good news, but it had a lot of rough treatment, and this is still the best product for the job available that I know of.

On the Internet I noticed Ortlieb do an A4 version as well as the larger one. I print my maps on A4 so it looked like a good idea. Field and Trek only had the larger size.  Against my better judgement I bought it, then went to Nevisport and found they had the A4 version so I bought that expecting to get a refund from Field and Trek - I was back within twenty minutes of my first visit - no such luck they, would only issue a credit note. When I have used  the credit note  I will not be buying anything from Field and Trek again.

In contrast Nevisport told me that their policy would have given me a refund under those circumstances.