I've just been to Kendal to buy an Ortlieb map case. The last one came apart along the black sealing strip which is not good news, but it had a lot of rough treatment, and this is still the best product for the job available that I know of.
On the Internet I noticed Ortlieb do an A4 version as well as the larger one. I print my maps on A4 so it looked like a good idea. Field and Trek only had the larger size. Against my better judgement I bought it, then went to Nevisport and found they had the A4 version so I bought that expecting to get a refund from Field and Trek - I was back within twenty minutes of my first visit - no such luck they, would only issue a credit note. When I have used the credit note I will not be buying anything from Field and Trek again.
In contrast Nevisport told me that their policy would have given me a refund under those circumstances.
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Ah but did you put a map into the F&T map case and use it to guide you to Nevisport? A bit like the returns policy at M&S - everything used is changeable bar underpants. Since that's where I get mine, it's a policy I can't entirely quarrel with.
ReplyDeleteI don't use shops that only provide a credit note for returns.
ReplyDeleteAs you've just demonstrated, it's a self-defeating policy and why they can't see it passes understanding.
I can't think of a single other chain of shops where I've come across anything other than a 'refund upon request' policy. I wouldn't even think of asking these days, as I take it as a certainty that I can get a refund pretty much anywhere, should I change my mind.
ReplyDeleteAnother good reason for me to do most of my shopping on-line. At least then the law permits me to change my mind for a refund.
Craigdon Mountain Sports is another.
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